Q:What should I do if I don't know how to operate the machine and don't understand the technology?
- +After the machine is delivered to the customer's site, we will arrange professional technical engineers to provide on-site installation guidance and training to ensure that you or the operating staff can master the use of the machine proficiently.
You can also come to our factory to study at any time without any additional charge.
Q:How is the transportation fee calculated?
- +Through the freight forwarder, you can specify the freight forwarder, and we can also deliver the goods to your door, including air, sea, and land transportation.
Q:How strong is the company, and is there any quality guarantee?
- +Since its establishment in 2009, Chuangxuan Laser has focused on the research and development and production of laser technology applications, and has been constantly innovating and progressing. Let us have the confidence and ability to provide customers with satisfactory services.
The company has more than 20,000 square meters of modern standard factory buildings, and its products and services exist in more than 100 countries and regions around the world.
Chuangxuan Laser has obtained more than 30 patent technologies of various types, two independent brands, and has reported to the quality supervision department to establish its own product quality standards. At the same time, it has also passed the ISO9001:2008 quality system certification and the EU CE certification, so customers can buy and use it with confidence.
Q:Can I take the materials to your company for proofing first?
- +Yes. We will provide you with free proofing services in the early stage. There are technicians to provide you with professional proofing services, and there are professionals to receive and follow up throughout the process. After you are satisfied with the results, we will continue to talk.
Q:How is the sample?
- +We will offer free sample-making up until you are satisfied with the machine.
Q:How is the transportation fee?
- +Transportation fees will be vary from countries to contries but we will get the best delivery with reasonable price.
Q:How is the Tiper?
- +Established since 2009, Tiper offered service in more than 100 countries. You are always welcome to visit our factory.
Q:I dont know machines and techniques
- +We will offer free training either on vedio or in remote form.
You are always welcome to our factory and trainning will be for free.
Q:What is the warranty period of the machine?
- +Chuangxuan laser machines have a one-year warranty period (excluding accessories and wearing parts), and provide network technical support. A certain fee must be paid outside the warranty period, depending on the actual situation. (First confirm the cause of the failure, then quote, and then repair; when there is no need to replace accessories, only the labor cost is charged. All prices are open and transparent, providing customers with lifelong after-sales service.)
